Pixelette Technologies

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WEB DEVELOPMENT PACKAGES

CALL CENTER INBOUND SERVICES

BUSINESS HOUR ANSWERING (INBOUND)

  • MULTIPLE PHONE LINES
  • LIVE CALL TRANSFERS
  • LOWEST QUEUE TIMES
  • PAYG MODEL
  • TOLL - FREE NUMBERS
  • EFFORTLESS CALL PATCHING
  • REAL TIME UPDATES

24 / 7 ANSWERING (INBOUND)

  • DEDICATED PHONE NUMBER
  • UNINTERRUPTED SERVICES
  • LIVE MONITORING / QUALITY CONTROL
  • FLEXIBLE AGENT SCALING
  • URGENT CALL NOTIFICATION
  • SMS / EMAIL ALERT
  • CUSTOMIZED SCRIPTS
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AFTER HOUR ANSWERING (INBOUND)

  • INSTANT ACTIVATION
  • EMAIL AND SMS ALERTS
  • HIGHEST SERVICE LEVEL
  • RECORD MAINTENANCE
  • LIVE ON WEEKENDS AND HOLIDAYS
  • SCRIPTED ANSWERING SERVICE

CUSTOMER SUPPORT SERVICES

NON - TECHNICAL SUPPORT

  • FASTEST RESPONCE TIME
  • BASIC TECHNICAL SUPPORT
  • SKILLFUL TROUBLESHOOTING
  • ORDER MANAGEMENT
  • RESOURCEFUL AGENTS
  • 24 / 7 LIVE PRESENCE

MULTI - CHANNEL SUPPORT

  • RIGHT CHANNEL MIX
  • SMOOTH CHANNEL TRASNFERENCE
  • MULTICHANNEL HQ SERVICE
  • UPSCALE / DOWNSCALE OPTIONS
  • MULTITASKING AGENTS
  • POWERFUL AUTOMATION
  • INTELLIGENT DISTRIBUTION
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TECHNICAL SUPPORT

  • QUICKEST RESOLUTION RATES
  • LOWEST QUEUE TIMES
  • PREDEFINED CALL PROTOCOLS
  • 24 / 7/ 356 SERVICES
  • DEDICATED / SHARED AGENT PLANS
  • SKILLFUL TROUBLESHOOTING
  • MULTIPLE DEVICE SUPPORT
  • TUNING AND INSTALLATIONS SERVICES
  • SOFTWARE DIAGNOSTIC AND REPAIR
  • TIERED SUPPORT SERVICE

TELEMARKETING / OUTBOUND SALES SERVICES

CROSS & UP SELLING

  • PERSUASIVE AGENTS
  • SMART SELLING
  • SKILLED WARM & COLD CALLING
  • LANGUAGE PROFICIENCY
  • QUARTERLY BUSINESS REVIEWS
  • INCENTIVE - BASED PROMOTIONAL CAMPAIGNS

B2B & B2C SALES

  • GUIDED BUYING PROCESS
  • DEDICATED PHONE LINES
  • 3 WAY CALLING
  • MINIMAL QUEUE TIME
  • QUALIFIED , EMPOWERED AGENTS
  • INTEGRATED UI / UX
  • LEAD GENERATION & QUALIFICATION
  • FLAT RATE
  • PAY PER LEAD
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RESPONSE MANAGEMENT

  • FOLLOW UP CALLS
  • 3 WAY CALLING
  • CALL BARGING
  • FEEDBACK SOLICITATION
  • STRATEGIC ANALYSIS
  • PR MAINTENANCE
  • CONSTANT ACCESSIBILITY
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